Customer Service & Operations Unit Leader, AVP - Reconciliation & Investigations

Responsibilities

• You'll also be:
• Contributing to a stable and robust set of processes to fully support operations
• Identifying opportunities for improving existing processes, with the aim of increased control and value add to the business and its client base
• Putting objectives and comprehensive performance indicators in place for your team
• Overseeing overall employee development and making sure they are in-line with the department's objective and directions
• The skills you'll need
• To be successful in this role, it's crucial that you have strong leadership skills, coupled with the ability to work well under pressure and to tight deadlines.
• You'll also need:
• Excellent influencing, negotiation and strategic planning skills
• The ability to adapt and drive a team in a rapidly changing working environment
• Hours
• 45
• Job Posting Closing Date:
• 23/06/2026

Additional Information

Join us as a Customer Service & Operations Team Manager AVP , Reconciliation & Investigations In this critical role, you'll be planning and managing the optimum capacity for your team We'll look to you as a representative in business meetings to contribute on the impact of reconciliations, compensation and brokerage processes You'll be joining a business which places huge emphasis on learning and development, and will have lots of opportunity for personal and professional growth We're offering this role at associate vice president level

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