Program Specialist

About the role

This position is located at Bay Pines Healthcare System in Bay Pines, FL, under the Veterans Experience Officer which is within the office of the Deputy Director. The Employee Experience (EX) Officer is responsible for employee engagement throughout BPVAHCS. The primary purpose of this position is to support VA in developing and executing programs and strategy, conducting data analysis, leading communications activities, and using research focused on improving the employee experience. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Researches and evaluates existing programs having an impact on the employee experience and making recommendations, based on research and analysis, to improve said programs. Prepare executive level briefs, presentations, and other documentation. Must possess a high level of proficiency in Microsoft Office products to include Microsoft Word, Microsoft Excel, Microsoft Power Point, or any additional tools, software, and applications made available on a computer terminal (i.e., PC or Laptop). Plans events and leads workshops, seminars, classes and demonstrations for the instruction of employee engagement practices. Collecting, analyzing, and reporting on qualitative and quantitative employee feedback data to inform leadership decisions and organizational improvements. OR, Education: Applicants may substitute education for the required experience. A Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher-level graduate education leading to such a degree or LL.M., if related, that provided the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Master's degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Knowledge Management Learning Organizational Development Problem Solving Project Management Reading Comprehension Reasoning Research Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is sedentary. Typically, the incumbent sits comfortably to do the work. There may be some walking, standing, bending, carrying light items, or driving an automobile. No special physical demands are required to do the work. The work environment should be ergonomically appropriate. Telework or remote work may be used as approved and appropriate. For more information on these qualification standards, please visit the United States Of

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