Receptionist / Front of House

Responsibilities

• Provide front-of-house services, including registering and welcoming staff and guests. Ensure excellent customer care and inform all visitors about Health & Safety procedures.
• Answer telephones, liaise with central telephony, take accurate messages, and assist callers proactively. Handle query calls efficiently.
• Manage incoming and outgoing post, order couriers, and arrange taxis.
• Book meeting rooms, refreshments, and AV/Tele/Video Conferencing facilities (Condeco). Track Condeco bookings from other offices and clarify visitor requirements, such as dietary needs.
• Coordinate with IT and AV teams as required.
• Provide drinks to visitors and manage catering provisions for meetings.
• Set up meeting rooms, including AV equipment if needed, and ensure conference rooms are tidy before and after use.
• Input data into Arup systems as required.
• Order and maintain stationery supplies.
• Report office maintenance and equipment issues.
• Perform general administrative tasks, such as document management.
• Assist other Workplace and Facilities Management staff as needed.
• First Aid and Fire Marshal duties
• The skills you'll need:
• Good customer service skills
• Good knowledge of MS Office Suite
• Flexible, polite, cooperative and approachable manner
• Diligent and with attention to detail
• Can-do attitude
• Desirable Skills and Experience
• Expertise with booking systems including Concur, CAFM system and Condeco would be advantageous.
• First Aid & Fire Marshal trained or desire to be.
• IOSH Managing Safely qualified or desire to be.
• Manual handling training will be provided.
• About the client
• If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.
• AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Additional Information

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Arup, we are looking for a Receptionist / Front of House professional to join the team on a contract basis until the end of 2026. This is a part-time position based in Leeds, working two days per week (Monday and Tuesday). Purpose of the role: To provide robust support within the Leeds office as part of the Workplace Facilities Management Team. This is a pivotal support role and will bear a significant impact on external and internal clients and visitor experience within the office environment. In this role, you will be providing a 'front of house' service to visitors and staff and assist with administrative tasks if required. In certain locations this role may encompass elements of Workplace and Facilities Management duties.

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