Merchant Onboarding Associate

Responsibilities

• Managing the onboarding process for new merchants joining the platform
• Supporting merchants during their first days of operation to ensure a smooth launch experience
• Providing guidance on menu setup, operational readiness, and platform best practices
• Advising merchants on ways to improve quality, customer experience, and order volume
• Monitoring merchant performance and supporting them in achieving operational and business goals
• Supporting the launch of new areas and contributing to market expansion projects
• Acting as the main point of contact for onboarding-related questions and operational support
• Collaborating cross-functionally with Commercial, Merchant Services, Operations, and Support teams
• Identifying opportunities to improve onboarding processes and merchant experience
• Ensuring merchants are fully equipped to succeed and grow on the platform
• Our humble expectations
• Strong communication and stakeholder management skills
• Excellent organisational and multitasking abilities
• Solution-oriented mindset with strong attention to detail
• Ability to work independently and manage multiple priorities simultaneously
• Comfortable working in a fast-paced operational environment
• Experience in onboarding, account management, operations, customer success, or merchant support is considered a plus
• Familiarity with food delivery, marketplaces, or e-commerce environments is considered an advantage
• Fluent in Greek and English
• What you'll get by joining us
• The opportunity to directly impact merchant success and customer experience
• A dynamic and collaborative working environment
• Exposure to cross-functional projects and market launches
• Career growth opportunities within a global tech company
• The chance to contribute to the growth of one of the fastest-growing technology companies in the region

Benefits

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we strive to provide the best possible experience for both our customers and merchant partners. We are looking for a Merchant Onboarding Associate to support the successful launch and growth of new merchants on the platform. In this role, you will be responsible for guiding merchants through their onboarding journey, ensuring operational readiness, and supporting them during their first days of live operations. You will work closely with merchants to help improve quality, increase order performance, and ensure they are set up for long-term success on the platform.

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