Desktop Support Systems Analyst
External
Idex · Northbrook, ILPrepare for this interview
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About the role
We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote users. In this role, you will deliver white-glove technical support, ensuring a seamless experience for end users-from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.
Responsibilities
- End-User Support
- Provide Level 2 technical support for hardware, software, and connectivity issues
- Support both onsite employees and remote users
- Manage and resolve incidents using an ITSM system, ensuring timely resolution
- Deliver outstanding customer service aligned with service expectations
- Executive Support
- Provide white-glove support to executive leadership and senior stakeholders
- Prepare and support meetings, including live troubleshooting when needed
- Maintain professionalism, discretion, and responsiveness at all times
- Collaboration & AV Technology
- Support Microsoft Teams Rooms and conference room technologies
- Troubleshoot AV systems including displays, video conferencing, and audio
- Ensure meeting rooms are fully functional and ready for use
- Endpoint Management
- Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Perform system imaging, software installations, and device provisioning
- Support device refresh cycles and lifecycle management
- Asset Management
- Track and maintain accurate inventory of IT equipment
- Manage asset lifecycle from procurement through disposal
- Support audits and ensure data accuracy in asset systems
- What You Bring
- Minimum 3 years in enterprise desktop support
- Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Experience with Active Directory / Entra ID
- Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with a strong customer-first mindset
- Ability to support executive stakeholders with professionalism and urgency
Requirements
- Experience supporting a corporate headquarters or executive environment
- ITIL Foundation certification
- Microsoft certifications (Endpoint, M365)
- CompTIA A+ or equivalent
- Work Environment
- Onsite role supporting both Northbrook and Downtown Chicago locations
- Flexibility to support occasional after-hours or business-critical events
- Local travel between office locations required
- Why Join Us?
- High-impact, visible role supporting critical business operations
- Opportunity to work closely with leadership and enhance user experience
- Collaborative, team-oriented IT environment
- Exposure to modern workplace technologies and enterprise systems
- Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Benefits
Additional Information
If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
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