Manager, Recruitment Operations

About the role

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. We are seeking a Manager, Recruitment Operations to join our Recruitment Strategy & Operations team. This role will lead the operational effectiveness of our global recruitment function. This role is responsible for optimizing processes, systems, and delivering data-driven insights to improve the efficiency, scalability, and quality of our hiring practices. The ideal candidate is a strategic thinker with strong project management skills, a deep understanding of recruiting systems, processes and workflows, and a passion for continuous improvement. This is a key enabling role within the Recruitment team, working cross-functionally with HR, Finance, and IT, among other key stakeholders. Recruiting Process Best-Practices & Optimization Design, implement, and maintain scalable and consistent recruiting processes across geographies and business units. Identify bottlenecks and drive continuous improvements in workflows (e.g., requisition approvals, interview scheduling, offer management). Establish strategies and operational rigor across key recruitment practices - screening, interviewing, assessment, etc. Technology & Systems Management Collaborate on the administration and optimization of the Applicant Tracking System (Workday). Partner with HR Operations to troubleshoot system issues, implement upgrades, and improve recruiter and stakeholder experiences. Work with HR Operations, evaluate and recommend recruiting technologies (e.g., AI sourcing tools, CRM platforms, scheduling automation). Data & Reporting Define and monitor key recruiting metrics (e.g., time-to-fill, cost-per-hire, pipeline conversion). Collaborate with the HR Data team, build dashboards and reports that provide actionable insights to recruiting leadership and business stakeholders. Ensure data integrity and consistency across systems and platforms. Recruiting Enablement & Training Develop documentation, toolkits, and training materials for recruiters, coordinators, and hiring managers. Lead onboarding and ongoing training for Recruitment systems and processes. Promote adoption of best practices across the Recruitment team. Cross-Functional Partnership Collaborate with HRBPs, Finance, Inclusion, and People Analytics to align recruiting operations with workforce planning and strategic initiatives. Support vendor management and relationships with background check, scheduling, and sourcing partners.

Requirements

• 5-8+ years of experience in recruiting/HR operations and strategy.
• Experience managing ATS platforms (Workday, Greenhouse, Lever, or similar).
• Proven success in optimizing recruiting workflows and implementing scalable operational solutions.
• Proficiency in data analysis and reporting using tools like Excel, Power BI, Asana, or Tableau.
• Strong project management and organizational skills; able to prioritize and manage multiple initiatives.
• Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders.
• Knowledge of global recruitment practices.
• Experience in a fast-paced, high-growth, and matrixed organization.
• Location
• This is a hybrid role based in our Los Angeles office.

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