School Learning Consultant and Coordinator [Mandarin Required]

About the role

The School Advisor and Coordinator is a front desk and administrative role that serves as the first point of contact for families at Think Academy. This position focuses on student assessment, parent consultation, and enrollment support , helping families identify the most suitable learning path based on each student's academic needs. You will play a key role in conducting placement evaluations, recommending appropriate classes , and ensuring a smooth and positive experience for both new and existing families.

Responsibilities

• Enrollment & Consultation
• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
• Front Desk & Parent Communication
• Serve as the first point of contact for parents and visitors - in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
• Operations & Team Collaboration
• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Requirements

• Bachelor's degree preferred; education, communication, or customer service background a plus.
• Bilingual in English and Mandarin required.
• Excellent interpersonal and communication skills - friendly, patient, and solution-oriented.
• Organized and detail-minded, able to multitask in a fast-paced environment.
• Passionate about education and providing great parent and student experiences.
• Experienced in sale is preferred
• Why Join Think Academy
• Meaningful work that impacts students' academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and management.

Additional Information

School Advisor and Coordinator [Mandarin Required ] Location: Cupertino, CA Type : Full-Time | 40 hrs/week (Wednesday-Sunday) Compensation: $20-$28/hour + performance-based incentives, targeted $50K-$74K/year

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