Account Manager

Responsibilities

• The Account Manager will be a key member of the Belfast based Account Management Team that will build and contribute to business success by;
• Developing a well-rounded understanding of our Account Management philosophy, market and customer needs.
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth.
• Manage relationships across assigned regions in the UK & Ireland, handling inbound cases while proactively engaging partners through outbound activity to ensure strong performance and customer satisfaction.
• Devoting proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Having a firm understanding of dynamic pricing and its place within the golf industry. Educating and implementing successful dynamic pricing strategies with our golf course partners.
• Retaining clients and their long-term business through contract renewals and ensuring client satisfaction.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products/services.
• Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.
• Maintaining an accurate daily record of all activity using Salesforce.
• Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work.
• It is essential that candidates have:
• 1+ years' experience in Sales or Account Management within a relevant industry e.g. e-commerce, technology with responsibility for the retention and growth of a directly assigned group of customer accounts.
• Demonstrable business acumen including sound decision making, with strong negotiation skills, and the ability to manage complex client relationships.
• Experience of analysing, collating and presenting data/ demos to support recommendations and proposals to clients.
• Proficiency in the use of sales management technologies including (but not limited to) sales automation, marketing automation, SalesForce or similar CRM.
• A results-oriented mindset and a proven record of achieving targets and objectives Willingness to travel, when required, for work related purposes.
• Additional skills and experience that would be desirable
• Education to degree level in a relevant discipline (e.g. Business/ Marketing/ IT).
• Familiarity of or experience within the UK market relating to Golf.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment

Additional Information

The Account Manager will play a crucial role in driving revenue growth, fostering long term businesss relationships and maintaining client satisfaction across a portfolio of our golf course partners. Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practises and use of our products and services.

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