Office Manager

About the role

At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you'll be contributing to a company that values results, integrity, and putting customers first. Guardian is a high-growth, private equity-backed company building a national platform in the restoration and field services industry. Through a focused acquisition strategy and strong organic growth, we are creating a best-in-class organization that combines local market expertise with the scale, systems, and discipline of a national platform. We are a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization What we need: Guardian Restoration is growing! We are expanding our business operations across the Midwest and are looking for a highly organized, resourceful, and proactive Office Manager to help keep our teams running smoothly. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing people, process, and operational details, and takes pride in creating structure that helps the business scale. As Office Manager, you will play a central role in supporting day-to-day operations across payroll, employee administration, office coordination, customer support, and compliance. You will work closely with local leaders and regional partners to ensure critical business processes are completed accurately, on time, and with a high level of care. This is a great opportunity for someone who enjoys variety in their work, can shift priorities when needed, and wants to make a meaningful impact in a growing organization.

Responsibilities

• Payroll & Accounts Receivable Support
• Provide accounts receivable and collections support.
• Manage payroll processing activities and help ensure payroll data is accurate, complete, and submitted on time.
• Coordinate employee timecard review and approval processes with managers through ADP.
• Extract, review, and validate payroll-related data from internal systems, making adjustments as needed.
• Process payroll submissions in ADP, including bonuses, commissions, and other supplemental pay items.
• Support multiple payroll cycles across the organization, including weekly and biweekly payroll schedules.
• Employee Administration & HR Support
• Manage employee onboarding and personnel administration processes.
• Coordinate new hire setup, including offer letters, background checks, I-9 documentation, tax forms, ADP setup, and IT onboarding.
• Maintain accurate and organized employee records, including attendance, performance, and employment documentation.
• Partner with business leaders and HR teams to support employee-related matters and day-to-day administrative needs.
• Office & Operations Coordination
• Serve as a primary point of contact for office support, incoming calls, and customer inquiries, directing requests to the appropriate teams.
• Assist with dispatch coordination and scheduling support for operational teams.
• Support office operations through material ordering, work order coordination, and operational systems administration.
• Help manage fleet-related administrative tasks and assist with safety program coordination.
• Compliance & Credential Management
• Maintain business compliance documentation, including certificates of insurance, licenses, certifications, and credentialing records.
• Track and manage renewals for contractor licenses, EPA certifications, Lead Safe certifications, and other required compliance documentation.

Requirements

• 3+ years of experience in office management, operations coordination, accounts receivable and collections, payroll administration, HR support, or a similar administrative role.
• Experience supporting multiple business functions, such as payroll, employee administration, customer service, and compliance.
• Working knowledge of payroll systems such as ADP; experience with Albi and exposure to Sage is a plus.
• Experience handling sensitive and confidential employee and business information with discretion.
• Strong administrative and organizational skills, with close attention to detail and follow-through.
• Comfortable working in a dynamic, fast-moving environment with evolving priorities.
• Proficiency in Microsoft Office, especially Excel, including the ability to work with data, reports, and pivot tables.
• Strong written and verbal communication skills.
• Ability to work effectively with managers, employees, customers, and cross-functional partners.
• Skills that will make you successful in this role:
• Exceptional organization and the ability to manage multiple priorities without lo

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