Order Fulfillment Coordinator

Responsibilities

• This position is responsible for, but not limited to, the following:
• Process all internal and external orders in a timely manner
• Prepares TransMedics products for shipment to US and International customers
• Works in tandem with QC to ensure finished goods are inspected prior to shipment
• Coordinates deliveries via FedEx Ship Manager, couriers, and freight forwarders
• Sends shipping confirmation emails, and tracking information to customers, finance and sales.
• Manages orders closely and is prepared to report on order status at all times
• Performs inventory transactions in ERP System
• Complies with hazardous material regulations and procedures
• Performs all warehouse functions such as order picking, packing, stocking, and shipping/receiving
• Assists in maintaining a clean, organized warehouse environment at all times
• Assists in making deliveries to the laboratory
• Escalates backorders as needed
• Performs cycle counts
• Cross trains and performs other TransMedics duties and tasks as assigned
• Typical Work Hours - 9:00 am - 5:30 pm
• Perform other TransMedics tasks and duties as assigned/required.
• MANAGEMENT RESPONSIBILITIES
• This position manages the following positions on a daily basis.
• This position will not have management responsibilities.
• PHYSICAL ATTRIBUTES
• This position requires physical capabilities associated with packing, Shrink-Wrapping, and strapping pallets.
• Must be able to lift a minimum of 50 lbs. without assistance

Requirements

• High school degree or equivalent
• Minimum of 5 years' experience working in a stockroom/warehouse
• Strong computer skills including a proficiency in Microsoft Office, spreadsheets and word processing is required
• Must have experience working with MRP/ERP systems (QAD, Oracle or SAP)
• Must be able to attain and maintain a DOT/IATA Hazardous Material Certificate
• Must be willing to work mandatory overtime
• Must have a valid ID driver's license and be willing to travel to our off-site storage warehouse
• Must be able to operate a forklift truck after successful completion of in-house training
• Associates Degree
• Outstanding written and verbal communication skills; able to work collaboratively and build rapport with internal and external contacts
• Strong work ethic with demonstrated ability to work calmly and professionally in a fast-paced, dynamic environment.
• Demonstrated ability to follow written instructions and procedures with limited supervision
• Excellent customer/vendor facing skills
• Must be highly detail oriented with strong organizational skills
• Demonstrated analytical skills and ability to identify, prioritize and resolve issues as they arise, knowing when to escalate issues appropriately
• Every Organ Wasted is a Life Not Saved.
• Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.
• Maximize your potential at TransMedics, Inc.
• www.TransMedics.com
• Employee Benefit:
• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stoc

Benefits

Additional Information

Job Description: Please note that this position is not available for visa sponsorship, and we are unable to take over existing employment visa sponsorships. POSITION SUMMARY The Order Fulfillment Coordinator is a hands-on, customer-facing role responsible for initial shipments, returns and replacements, assisting with receiving and routing incoming shipments, and participating in all warehouse functions including shipping and receiving.

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