Customer Service Representative III

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Job Summary Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Global Business Services: Delivering streamlined, scalable support-enhancing efficiency, compliance and service excellence across the company. The role is based in Sricity, India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You'll Make a Difference Drive seamless end-to-end OTC operations Enhance customer satisfaction through timely service and issue resolution Ensure accurate order processing and delivery commitments Act as a strong bridge between customers and internal teams Improve efficiency through proactive communication and coordination What Makes You the Right Fit Experience in Customer Service / Order Management / OTC processes Hands-on exposure to SAP (SD/MM preferred) Strong Excel and data analysis skills Excellent communication and stakeholder management Ability to multitask and manage high-volume operations Customer-centric approach with strong ownership mindset How Would You Stand Out Advanced Excel skills (dashboards, data insights, automation) Experience in process improvement or workflow optimization Exposure to global customers or shared services environment Strong analytical and problem-solving capabilities Proven ability to handle complex customer scenarios Why Choose Us Opportunity to work on end-to-end OTC operations Exposure to cross-functional and global teams Dynamic and collaborative work environment Continuous learning and career growth opportunities Strong process-driven and performance-oriented culture We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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