Manager Customer Data Platform Delivery

About the role

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and expertly. Business Overview The Manager Customer Data Platform Delivery is responsible for the technical delivery, operational excellence, and ongoing support of the organization's marketing technology ecosystem - primarily centered around the Adobe Experience Cloud (e.g., AEP, AJO, Target, Launch, Analytics, AEM, Marketo). This role provides leadership in technical solution delivery, platform configuration, incident response, vendor coordination, and cross-functional collaboration, ensuring MarTech platforms are reliable, scalable, secure, well governed, and optimized to support Marketing-led, data-driven customer engagement. This role operates in close partnership with Marketing, which retains ownership of platforms, vision, business prioritization, journey design, and roadmap decisions. The Manager Customer Data Platform Delivery owns how approved solutions are technically delivered, operated, stabilized, and supported across environments. Key Accountabilities MarTech Platform Delivery and Implementation Lead the technical delivery of Adobe Experience Cloud solutions, including new implementations, enhancements, integrations, and upgrades. Oversee end to end project execution: requirements, technical design, development coordination, testing, deployment, and validation. Collaborate with Marketing Technology, CRM, Data Engineering, Digital teams, and IT Architecture to design scalable, compliant MarTech solutions. Ensure delivery adheres to enterprise architecture, security, and data governance standards. Platform Operations and Technical Management Serve as the technical operator and steward of Adobe MarTech platforms, ensuring system reliability, performance, and proper configuration. Manage platform environments, releases, updates, access governance, user management, and operational monitoring. Optimize data flows, identity stitching, tagging, activation, and cross platform integrations within the Adobe ecosystem. Maintain documentation including architectures, technical configurations, runbooks, and integration specs. Support Operations and Incident Management Lead any support activities for MarTech systems, overseeing incident response, root cause analysis, and timely issue resolution. Manage defects, enhancements, and technical requests in collaboration with the Marketing technology product owners, MarTech Scrum team and Marketing and IT stakeholders Monitor platform health and performance; ensure adherence to SLAs, uptime requirements, and operational KPIs. Coordinate with IT, vendors, and business teams to resolve issues efficiently and ensure continuous improvement. Governance, Compliance and Risk Management Establish and enforce governance frameworks covering access control, data usage, privacy compliance, and change management. Ensure MarTech configurations follow security, legal, and regulatory guidelines (e.g., consent management, PII handling). Maintain technical standards for taxonomy, segmentation, workflows, and integration practices. Vendor and Resource Management Support technical delivery and performance related to Marketing vendor relationships, including Adobe, Marketo, Demand Spring, Deloitte, system integrators, and Adobe support teams. Forecast technical capacity, skills, and tooling needs to support Marketing roadmaps and needs. Leadership and Cross-Functional Collaboration Lead and mentor a team of MarTech developers and technical analysts focused on enablement and delivery of marketing roadmap. Partner with Marketing stakeholders to translate marketing requirements into technical execution plans. Advocate for MarTech best practices, educating marketing teams on technical platform capabilities and usage. Drive alignment across marketing, data, and IT functions to enable cohesive customer experience delivery. Skills, Knowledge and Experience Strong hands-on underst

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Additional Information

Job Description Current work authorization for Canada is required for all openings. You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

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