Tier-1 Network Monitor/Help Desk Support

Requirements

• Help Desk Support, Monitoring Tools, Network Operations Certifications:
• None Experience:
• 3 + years of related experience US Citizenship Required:
• Yes
• Job Description:
• Network Engineer Associate
• The Network Engineering team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will be providing Tie-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.
• Task: Network Monitoring/Help Desk Support Subtasks.
• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anom al i es on a 24-hours-a-day, seven (7) days-a-week basis
• Monitor all nodes for operational integrity
• Respond to trouble calls
• Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
• Populate and examine trouble and error logs for troubleshooting and capturing metrics
• Provide technical support to resolve the problem or escalate to the appropriate level
• Monitor and administer network tools for troubleshooting and metrics for trends analysis
• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
• Provide technical support in data network planning, engineering, and design
• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation
• Knowledge, Skills and Abilities (KSAs):
• TS/SCI Clearance
• Shift work
• Minimum of three (3) years' of network operations experience
• Possess IAT Level II - Security Plus Certification
• Demonstrated knowledge of network monitoring tools
• Location: On Customer Site
• US Citizenship Required
• GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• #GDITPriority
• The likely salary range for this position is $55,806 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Scheduled Weekly Hours:
• 40
• Travel Required:
• Less than 10%
• T elecommuting Options:
• Onsite
• Work Location:
• USA VA Langley AFB
• Additional Work Locations:
• Total Rewards at GDIT:
• Our Identity Verification Process:
• About Our Work:
• We are GDIT. A global technology and professional services company that delivers consulting, technology a

Benefits

Additional Information

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications:

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