Sr. Designer, Consumer (ClassPass)

About the role

We're searching for a Senior Product Designer to join our Consumer team, focusing on helping users get the most value out of their ClassPass subscription, optimizing how we package, present, and personalize offers during moments of intent. This includes designing personalized upsell moments, subscription management, and payment experiences. You'll design experiences that convert curiosity into commitment, exploring and optimize the end-to-end customer journey to drive activation, retention, and monetization. You'll use experimentation, insight, and craft to identify friction, surface value, and design experiences that accelerate business and customer outcomes. This role is ideal for a seasoned designer who thrives on transforming aspirational goals into intuitive, elegant experiences. You set a high bar for design craft, grounded in systems thinking and real-world impact. You've led strategic initiatives before and are equally comfortable zooming out to define vision as you are zooming in to sweat the details and ship. You'll report directly to the Director of Design for ClassPass and collaborate closely with cross-functional partners across Product, Engineering, Marketing, and Research. What you'll be doing... You'll turn behavioral insights into thoughtful experiences that remove friction, build trust, and deepen engagement throughout the lifecycle. You'll own end-to-end design strategy and execution for key parts of the ClassPass platform- shaping vision, flows, and shipped quality. Lead and contribute to discovery efforts (research, interviews, data synthesis) to uncover insights and opportunities. Translate business objectives into thoughtful design opportunities that lead to intuitive, effective product experiences. You'll work with a team that is passionate about design craft, our customers, and staying connected with each other. Mentor & multiply: give incisive feedback, model great critiques, and help lift the team's pace and standards.

Requirements

• You have at least 5+ years of product design experience.
• You have a portfolio demonstrating deep craft and end-to-end product thinking on native mobile consumer products. Experience working on booking or marketplace apps a plus.
• You believe the line is blurry between product and design leadership and jump at opportunities to lead your cross-functional team through ambiguity.
• You thrive on complexity and love to dive into broad, deep, and complex problem spaces.
• Skilled at operating independently to turn ambiguous, cross-functional problems into clear, cohesive visions
• Adept at translating business objectives into customer-centered design opportunities
• Strong in product thinking: you can form rigorous hypotheses, influence team understanding, and spot new opportunities. You have an ability to analyze qualitative and quantitative insights and translate them into actionable recommendations.
• Pay transparency
• Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
• The base salary range for this position in the United States is $140k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.
• Have we piqued your curiosity?
• Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
• The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to

Benefits

Additional Information

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful-whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

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