Systems Engineer

Responsibilities

• The NOC Engineer is responsible for multi-level support that includes diagnosing, troubleshooting and resolving Server and Network issues in a fast paced-dynamic environment
• This position will work from the ITSM queue to manage alerts and incidents created by our monitoring tools.
• Troubleshoot technical issues assigned by the NOC Team Lead and Director of Managed Operations including hardware, software and network communication issues.
• Responsible for answering phones, email and tickets for incoming support requests
• Performs various administrative tasks across various OS platforms.
• Escalates issues quickly and efficiently in accordance with documented Service Level Objectives
• Provide proactive maintenance on as required
• Available for occasional late shift work.
• Available for scheduled on-call support.
• Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel
• Advises Anexinet management of client support or reoccurring technical issues
• Qualifications, Knowledge, Skill Required
• Excellent customer service skills
• Excellent troubleshooting techniques
• Excellent communication skills including the ability to translate technical information to non-technical users
• Strong Server OS Knowledge, Linux, Unix, Windows
• Effective analytical and creative problem-solving skills
• Strong organizational skills and keen attention to detail
• Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines
• Experience in cloud-based technology such as AWS, Azure, Google GCP, Office 365, G-Suite
• Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork

Requirements

• 5+ years experience working within a NOC, Server Support or Network Administration position
• Associates degree or equivalent technical certificate required or relevant work experience will be considered
• CCNA, MCSA and/or AWS certification preferred
• Prior experience working for an MSP or Value-Added Reseller preferred but not required
• Must be a team oriented individual
• Must have a good personality with a sense of humor
• All your information will be kept confidential according to EEO guidelines.

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Anexinet1? Share your experience