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Director, Internal Communications (REMOTE)

External
Cengage logoCengage · OH
Full-timeOn-siteToday
Leadership
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About the role

What You'll Do Here Reporting to the VP, Corporate Communications, the Director, Corporate Communications will serve as a strategic communications partner to business leaders, helping translate strategy into understanding, alignment, and action across assigned functions and business areas. This role partners with leaders to connect employees to business priorities, navigate organizational change, improve leadership communication effectiveness, and strengthen employee understanding of where the company is headed and how their work contributes to success. The Director will help leaders communicate with clarity, consistency, and transparency while ensuring communications support business outcomes, organizational effectiveness, and a culture of ownership. Business Partnership & Strategic Communications Partner with executive and senior leaders to develop and execute communications strategies that support business priorities, organizational change, employee engagement, and enterprise alignment. Responsibilities include: Serve as the primary communications advisor for assigned leaders and business areas. Translate business strategy, priorities, organizational changes, and transformation initiatives into clear, actionable communications. Help leaders connect team objectives and day-to-day work to broader enterprise priorities. Provide strategic counsel on communication approaches, employee engagement, leadership visibility, and organizational effectiveness. Support leaders in communicating difficult or complex topics with clarity, transparency, and empathy. Identify communication risks, employee concerns, or areas of confusion and recommending solutions. Strategy Translation & Change Enablement Partner with leaders to ensure employees understand what is changing, why it matters, how it aligns to business priorities, and what actions are expected. Responsibilities include: Develop and execute communications and change enablement plans that help employees understand what is changing, why it matters, and what actions are expected. Create leader and manager communications resources-including toolkits, talking points, presentations, FAQs, and discussion guides-to support consistent communication and adoption. Assess employee sentiment, readiness, and change risks, recommending strategies that improve understanding, engagement, and accountability. Internal Communications Programs Lead and continuously evolve communications programs that educate, engage, and support employees across assigned business areas. Responsibilities include: Develop audience-focused communication strategies based on employee needs, motivations, and ways of working. Lead communications programs that strengthen employee understanding of business priorities, growth ambitions, culture, and how their work contributes to company success. Ensure a consistent cadence of leadership visibility and communication that reinforces strategic direction and organizational priorities. Partner with HR and business leaders to support employee engagement, recognition, culture, and talent initiatives. Leadership Communications & Employee Engagement Support senior leaders with internal communications, employee meetings, leadership events, and team engagement opportunities. Responsibilities include: Develop executive communications and engagement materials, including presentations, talking points, videos, and written communications. Prepare leaders for team meetings, organizational updates, enterprise initiatives, and critical employee conversations. Help leaders build trust and reinforce strategy through authentic, transparent, and audience-focused communication. Drive Alignment & Collaboration Help create a coordinated and consistent employee experience by aligning communications across enterprise, business segment, and team levels. Responsibilities include: Partner with HR, Strategy, Finance, Legal, Transformation, and other stakeholders to align messaging, priorities, and communication efforts across the organization. Improve coordination across initiatives and channels to deliver a consistent employee experience while supporting business-specific needs. Integrated Communications Approach While this role is focused primarily on internal communications, the Director will seek opportunities to improve information flow, storytelling, and message consistency across internal and external audiences when appropriate. Measurement & Insights Develop measurable objectives and use data-driven insights to evaluate communications effectiveness and business impact. Responsibilities include: Define success measures and evaluation approaches for communications programs and key initiatives. Establish metrics and feedback mechanisms to assess employee understanding, engagement, adoption, and readiness. Evaluate leader communication effectiveness and identify emerging risks and opportunities through employee listening and qualitative feedback. Use insights to continuously


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