Anti-Scam Quality Assurance Manager

About the role

Job Description Responsible for engaging customers flagged by the anti-fraud system and managing end-to-end case handling. Leverage data insights to support the development and enhancement of anti-fraud business rules in compliance with regulatory requirements. Conduct quality assurance checks on FAA-related documentation to ensure accuracy, completeness, and regulatory compliance. Manage customer complaints with professionalism, ensuring timely investigation and resolution. Work closely with cross-functional teams to investigate, escalate, and follow up on anti-fraud cases. Prepare relevant business data and submission materials. Support additional duties and projects as assigned. Job Requirement Bachelor's degree or above with at least 1 year of relevant experience in wealth banking, anti-scam/fraud prevention, or customer service operations. Good understanding of wealth management products, banking operations, and FAA/MAS regulatory guidelines Strong communication skills in English and Mandarin, able to engage confidently with Mandarin-speaking customers Comfortable handling challenging conversations and sensitive customer situations Strong attention to detail with a high level of accuracy in document review and compliance checks Analytical mindset with curiosity to identify patterns, risks, and anomalies Proficient in Microsoft Excel and able to manage multiple priorities in a fast-paced environment

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at BANK OF CHINA LIMITED? Share your experience