Director - Transactional Quality for Travel domain(Airlines)

About the role

Job Purpose and Role- Lead 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities- Lead and develop a high-performing team supporting multiple travel Accounts and provide exceptional quality assurance services to our clients- Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management- Predictive SLA monitoring & reporting- Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement- Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits - Digitalization of Quality Assurance Delivery - embed Digital tools to strengthen audit mechanism- Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) - Foster a spirit of continuous learning & collaboration across teams - Graduates/ Post Graduate- Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality- Lean Six sigma Black belt certified (Master black belt preferred)- Experience in automation of aspects of Quality function- Knowledge & experience of Agile methodology & demonstrate a digital mindset- Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

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Company Intel

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