Finance Operations Manager

About the role

About Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $76 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players. At Ofload, we're changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we're driving smarter, greener, and more efficient operations that benefit businesses and the environment. As a certified B Corp, we're held to the highest standards of social and environmental performance - and we actively work to keep earning that certification, every three years. This is more than just logistics - it's FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone's lives. Why Join Ofload? Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together. We've raised over $100M in funding from some of the world's top investors-backers of companies like Canva, Revolut, and HelloFresh. Along the way, we've been recognised for our innovation and culture: Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction Recognised in AFR BOSS Fast100 List 2025 with second highest revenue Recognised in Deloitte Fast50 3 consecutive years Recognised in AFR FastStarters 3 consecutive years At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you. About the role: The Manager, Finance Operations will lead and optimise core accounting and finance processes and improve how we operate across the finance lifecycle. You'll ensure scalable, accurate and compliant processes that support strong cash flow management, accurate financial records and financial controls as we move into our next stage of growth. This role is instrumental in leading our AP and AR function, supporting customer go-lives, touchless invoicing initiatives, reconciliations and month-end finance processes, while also standardising accounting processes and building a Centre of Excellence for Finance Operations. You will work closely with stakeholders to ensure finance operations are embedded into the end-to-end experience, enabling swift issue resolution, accurate financial communications, compliant processes and scalable support models. What you'll do: Leadership & Development Manage and coach a team of AR/AP Officers and Assistants across multiple locations, including Melbourne, Sydney and the Philippines. Support development plans, set clear expectations, and foster continuous improvement initiatives across accounting and finance operations Invoice-to-Cash and Procure-to-Pay Ownership (Optimise core processes) Treasury and Cash Management: Forecast and manage cash flows, oversee payment runs, and optimise working capital. AP and AR Ownership: Lead end-to-end AR and AP processes, including OPEX-related processes, ensuring accuracy, efficiency, appropriate Accounting treatment and strong cash performance. Build clearer triage pathways and SLAs for billing, payment and reconciliation issues. Build clear and automated escalation processes to prevent write-offs and support accurate financial reporting. Partner with FP&A, Finance Transformation and Financial Accounting teams to support reporting, reconciliations and month-end close processes. Ensure accuracy and timeliness of billing operations, monthly close processes, reconciliations and financial records across finance systems. Oversee AP/AR ageing, working capital performance metrics and related financial reporting. Customer & Carrier Finance Leadership Participate in MBRs and QBRs with customers as required, providing finance operations input and reporting insights. Build trusted relationships with customers and carriers to increase stickiness, resolve finance-related issues promptly and support accurate billing and payment outcomes. Ensure queries are resolved in a timely and accurate manner, including billing, payment, reconciliation and account-related queries. Go-Lives & Onboarding Own the finance onboarding journey for both customers and carriers. Partner cross-functionally to e

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