Permanent Administrator - Bicester

Responsibilities

• Email inbox monitoring.
• Dealing with incoming calls from drivers and other service users.
• Website access assistance.
• Daily Report formatting and issuing.
• Monitoring and responding to live chat questions.
• Processing payments and taking payments over the phone.
• Operation of Client software for vehicle management.
• Continuous process review and improvement.
• Provide departmental statistics for use by internal management.
• Ensure all correspondence is responded to in a timely manner.
• General administrative duties relating to specific client requirements.
• Escalating queries when required.
• Working Details
• Working hours: 8.30am to 4.30pm Monday to Friday
• Location : Avonbury Business Park, Bicester, OX26 2UA
• Holiday entitlement: 24 days (increasing by one day after two years' service to a maximum of 29 days) plus bank holidays
• Additional Benefits
• Hybrid Working
• Casual dress
• Company events
• Company pension scheme
• Private medical insurance
• Travel Insurance
• About FCLG
• We specialise in providing fleet management, including vehicle ordering solutions, accident management from FNOL to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
• REF-228 865

Additional Information

An insight to our Team This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat. Essential & Desirable Skills - Competent with IT. - Confident on the phone and with email communication. - Trustworthy and reliable. - Organised and methodical. - Able to use initiative and solve problems. - Accurate when completing repetitive tasks. - Happy to ask lots of questions whilst learning. - Able to multitask and work between multiple systems.

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