Technical Product Support Specialist

About the role

CreatorIQ is the operating syste

Responsibilities

• Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience
• Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems
• Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions
• Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes
• Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed
• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently
• Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides
• Educate customers on platform functionality, best practices, and "how-to" guidance to improve adoption
• Identify recurring issues and provide feedback to improve product quality and support processes
• Support continuous improvement of support workflows, tooling, and customer experience
• Who you are and what you'll need for this position:
• 2+ years of experience in technical support, product support, or SaaS support environment
• Strong troubleshooting skills with the ability to analyze, replicate, and resolve technical issues
• Experience with ticketing systems such as Zendesk, Jira, or similar
• Familiarity with APIs, integrations, or system configurations (basic to intermediate level)
• Strong understanding of issue triaging, escalation, and prioritization frameworks
• Ability to multi-task and manage multiple tickets in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly
• Strong analytical and problem-solving mindset
• Detail-oriented with strong organizational and time management skills
• Comfortable working independently while collaborating with cross-functional teams

Requirements

• Experience in SaaS platforms or customer-facing technical roles
• Basic understanding of social media platforms and integrations
• Exposure to data analysis or debugging tools
• Experience working in high-growth or startup environments
• What you will get from us:
• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you!
• Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Medical insurance, life insurance, and business travel insurance
• Stock options as part of our equity-sharing program.
• Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.

Benefits

Additional Information

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Technical Product Support Specialist Employment Type: Full-time (Employment Contract only) We are looking for a Technical Product Support Specialist who will be responsible for supporting our clients and providing them with incredible experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical support. You will join a dynamic and fast-paced environment and will work with our most strategic clients.

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