Analyst, Franchise Support, TH, Canada

Responsibilities

• Responsible to collect receivables due from franchisees owed to Tim Hortons
• Perform account reconciliations assessing billing accuracy
• Responsible to clear cash on account and accordingly allocate wire payments and/or cheque payments to appropriate open accounts
• Responsible to monitor and report on outstanding bad debt balances, flagging any high-risk items
• Effectively communicate cross-functionally on open receivable issues, restaurant closures and other related topics
• Lead weekly calls with the Field, Operations and Finance team whereby large franchisee accounts are proactively monitored
• Maintain franchisee relationships
• Maintain internal systems to ensure accurate restaurant status
• Communicate directly with restaurant owners on collection or billings issues
• Update daily trackers and maintain internal systems
• Coordinate between franchisees, Field representatives and Finance departments
• Qualifications & Skills:
• 2+ years of experience in franchise operations, finance, franchising, accounts receivable or a related field
• University degree in finance, business or related field
• High proficiency in Microsoft Office (Excel and Outlook)
• Familiarity with Smartsheet and SAP is considered an asset
• Excellent interpersonal and communication skills - both written & verbal
• Bilingual Candidate would be considered an asset
• Strong organization skills and ability to manage competing priorities
• Ability to establish effective working relationships among team members; ability to develop recommendations, evaluate alternative courses of action, select correct course of action, and follow up, supporting decisions or recommendations with accurate information or reasoning
• This posting is for an existing vacancy.
• RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.
• Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Benefits

Additional Information

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Position Overview: The Franchisee Support Analyst will report directly to the Senior Analyst, Franchise Support, and be responsible to provide ongoing support to our Tim Hortons franchisees. The Support Analyst will be responsible for collections on receivable items, to provide ongoing support to the franchisees and to effectively work cross-functionally to report on any high-risk items.

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