Supervisor, Retail Experience

Requirements

• 2+ years of customer-facing experience in retail, hospitality, visitor services, guest experience, or a related customer service environment, preferably within an arts and cultural institution or prominent consumer brand.
• High school diploma or equivalent required.
• Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
• Strong customer service and interpersonal skills, with the ability to engage diverse audiences and professionally resolve guest concerns in a fast-paced environment.
• Experience supporting customer engagement initiatives, service standards, and team performance within a customer-centered environment.
• Strong communication , relationship-building, and problem-solving skills, with the ability to provide clear direction and responsive support to staff and guests.
• Ability to remain adaptable, composed, and solution-oriented while managing multiple priorities and shifting guest needs.
• Collaborative work style with the ability to build positive working relationships across teams and departments.
• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
• Proficiency with POS systems, retail technology, and Microsoft Office preferred.
• Flexible availability, including evenings, weekends, holidays, and special events as needed.
• Passion for creating engaging retail and visitor experiences that support the museum's mission, storytelling, brand, and community engagement goals.

Additional Information

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum's collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas's filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. *************************************************************************************************************** MISSION AND VISION The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates' education and experience. An attractive compensation package will be offered to the successful candidate(s).

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