Retention and Customer Service Agent

Responsibilities

• Answer interactions (phone calls, emails and live chats) and responds to customer requests
• Assist customers with order entry and order status calls
• Recognize and alert supervisors of trends in customer calls
• Recommend new ideas for process improvements
• Build rapport with customers by using a courteous, friendly and professional manner
• Various special projects, as assigned
• Completes other duties as assigned
• What You'll Need to Have for the Role:
• High school diploma or equivalent; college degree or some college preferred
• 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred
• Strong oral and written communication skills with the ability to communicate at all levels of the organization
• Strong decision-making abilities
• Basic computer knowledge and ability to learn in-house computer programs essential
• Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
• Ability to work a schedule between the hours of 7:00am - 6:00pm, including weekends and holidays
• General Compensation Disclosure
• Pay Range:

Benefits

Additional Information

Our Englewood, CO Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.

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Company Intel

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