Casualty Specialist III

About the role

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. What you need to know: The Casualty Claims Specialist III will handle West Virginia auto and general liability claims under general supervision and moderate to high exposure claims involving litigation. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on-going communication to the appropriate stake holders through the life of the claim. Additional responsibilities include: Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards. Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution. Comply with all statutory and regulatory requirements in all applicable jurisdictions. Establish appropriate loss and expense reserves with documented rationale. On-going review of reserves required through life of file. Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines. Communicates effectively with internal and external customers on claims and account issues. Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory. Property and casualty licenses required. Must be obtained within 6 months of hire.

Requirements

• Bachelors' degree or equivalent work experience
• 3 - 5 years previous claim handling experience preferred
• Excellent verbal and written communication skills
• Excellent customer service skills
• Analytical with good decision-making skills
• Strong organizational skills and detail oriented
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment
• Property and casualty licenses required. Must be obtained within 6 months of hire
• Ready to take your career to the next level? We would love to hear from you.
• Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview .
• A look at our benefits
• We are an Equal Opportunity Employer
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Additional Information

Casualty Claim Specialist III

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