Docketly Coverage Operations Specialist-Remote

Responsibilities

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.
• What success looks like
• You'll be measured on clear, daily metrics: how fast hearings get covered, how few get dropped, how efficiently you work your book, and how well we hold to cost targets. If you like a scoreboard and a number to beat, you'll feel at home. If you'd rather not be measured, this isn't the role.
• A day in this role

Requirements

• Required
• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.
• Preferred (nice to have, not required)
• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.
• Core skills
• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline / case management and prioritization
• Data entry and CRM / ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution
• You'll thrive here if you've worked in...
• Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, or gig-platform operations. Anywhere speed, persistence, and relationship-building were the job, and you picked up the phone, hit a quota, and solved problems under pressure.
• Compensation & benefits
• Pay: $20-$22 per hour (this is the full hourly range; the

Benefits

Additional Information

Docketly - Remote - Full-time - $20-$22/hour Close the coverage gap. Every hearing, every day. When a law firm needs an attorney in a courtroom on short notice, Docketly delivers, and you're the person who makes that happen. As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring. This isn't a role where you wait for work to come to you. You'll negotiate fees in real time, make confident calls under pressure, and keep hearings on track and clients in the loop, all while protecting the numbers that keep the business healthy. About Docketly Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By pairing our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services, and we're growing fast.

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