Customer Service & Retail Ops Manager (FI, Onboarding/Live Chat, $9k) (ID: 704398)

Responsibilities

• Design and implement comprehensive client onboarding and KYC processes for key Asian markets.
• Own and optimize the customer support technology stack, including CRM, Live Chat, and Ticketing, while creating a detailed service model playbook.
• Collaborate with Risk and Legal teams to ensure operations adhere to industry standards while maintaining rapid execution.
• Master our client portal and CRM to facilitate traders' journeys, ensuring seamless handling of onboarding, funding, and withdrawal processes.

Requirements

• Bachelor's degree or equivalent experience.
• A minimum of 5 years of experience in brokerage operations, customer success, or fintech support.
• Proven ability to thrive in high-pressure environments and maintain composure during market volatility.
• Strong process-oriented mindset with a focus on implementing preventive measures for recurring issues.
• In-depth understanding of market dynamics and futures mechanics
• Interested candidates who wish to apply for the advertised position, please click on "Apply ". We regret that only shortlisted candidates will be notified.
• EA License No.: 01C4394 (Persol Singapore PTE LTD)

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Company Intel

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