Service Support Administrator

About the role

This is a detail-focused, operational role at the heart of our service function. You'll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It's ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.

Responsibilities

• Managing service tickets from creation through to closure
• Reviewing and validating engineer job sheets and service reports
• Checking warranty status and ensuring correct billing eligibility
• Raising invoices and supporting monthly billing processes
• Liaising with customers regarding purchase orders and queries
• Working closely with internal technical teams to validate product usage
• Managing relationships with third-party suppliers, including escalations
• Resolving service ticket and invoice queries through to completion
• Validating labour, parts, and supplier costs
• Supporting reporting for key accounts (ticket volumes, billing data)
• Using internal platforms to track vehicles, projects, and service activity
• Attending customer and supplier calls to provide updates and insights

Requirements

• Strong administrative or operational experience
• High attention to detail and accuracy
• Confident working with data, systems, and processes
• Good Excel skills (advantageous)
• Excellent communication skills, both written and verbal
• Customer-focused mindset
• Ability to prioritise and manage multiple tasks
• Comfortable working in a fast-paced, tech-led environment
• A genuine interest in technology and willingness to learn

Additional Information

Service Support Administrator Location: Tunbridge Wells, Kent - Hybrid About VisionTrack VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We're growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.

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