Office Supervisor Certified Medical Assistant - Pediatrics, Family Medicine, Internal Medicine, Allergy, Float Team

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Provider Job Opportunity at Bend Memorial Clinic, PC Please Note: We will only contact candidates regarding your applications from one of the following domains: @bmctotalcare.com, @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, or @starlingphysicians.com. The CMA Office Supervisor, under the supervision of the Department Manager, is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the providers and staff. Essential Job functions: Provides leadership and support in day-to-day operations within the clinical setting along with the Department Manager. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules. In collaboration with the Department Manager, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures. Completes and populates Provider and staff monthly schedules. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Department Manager, evaluates clinical staff according to SUMMIT policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining provider input on each staff member of the department. Works with Department Manager to implement and create action plans for SUMMIT clinical quality improvement process at the department level. Monitor all Quality dashboards. Monitors departmental compliance with all applicable standards (OSHA, HIPAA), Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues. In collaboration with other teams, advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems. Trains and audits the 8-stage workflow Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SUMMIT policies. Communicates with providers on regular basis to ensure seamless flow of communications. Resource for department to manage patient issues and concerns; reports back to Providers and Department Manager. Maintains and expands staff competencies, as well as implementing ongoing internal education programs Increases operational efficiency in departments through cross training of personnel. In collaboration with Department Manager implements customer service action plans. Holds monthly staff meetings; communicates pertinent SUMMIT initiatives and information to staff All other duties as assigned. General Job functions: Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy. Assumes accountability for the quality of care, which they delivered including maintaining standard precautions. Collects lab specimens according to departmental guidelines. Accurately labels specimens. Prioritizes patient care by implementing physician orders and nursing procedures. Documents appropriately in the Electronic Health Record (EHR). Assures all patients are correctly identified prior to providing and/or documenting care. Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient. Maintains efficient patient flow. Employs appropriate and timely use of Tasking in EHR. Administers injections according to appropriate protocol. Documents injections accurately in EHR. Appropriately demonstrates telephone triage protocols and document in EHR. Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly. Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit. Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR. Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR. Appropriately enters orders and schedules appointments in the EHR. Provides referrals and/or consult orders appropriately and in a timely manner in the EHR. Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste. Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly. Facilitates transition of care to UCC/Hospital. Checks and maintains logs for emerg

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