ZooCom Telecommunications Supervisor

About the role

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team! Description of Work Want to be part of a unique work experience that saves wildlife and wild places? It's a Zoo here, literally! The North Carolina Zoo is seeking a team-oriented ZooCom Telecommunications Supervisor. This position oversees the daily operations, staffing, and training of the North Carolina Zoo's emergency communications center, ZooCom. Working under the direction of the Emergency Operations Manager, this position ensures operational readiness, maintains CJIS compliance, and coordinates closely with Zoo Police and other departments to provide professional and effective telecommunications, dispatch, and emergency communications support for the Zoo's public safety and operational needs.

Responsibilities

• Manage staffing for ZooCom employees
• Manage CJIS information for audit reviews
• Conduct training opportunities for emergency call-taking and dispatching
• Conduct performance reviews and quality assurance for ZooCom staff
• Maintain programming for portable radio's used throughout the park
• Knowledge Skills and Abilities/Management Preferences
• Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.
• Recruitment Range: $37,377 - $49,000
• To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
• APCO / CJIS Certifications and all are active
• Experience as an emergency telecommunicator
• Portable radio programming experience
• Knowledge and skillset using emergency services software programs
• Position/Physical Requirements:
• Typical work schedule is Monday - Friday, 8 hour shifts (weekends as needed)
• DCI Module 1 Certification or ability to obtain within one year
• APCO Telecommunicator Certification or ability to obtain within one year
• APCO Communications Training Officer Certification or ability to obtain within one year
• APCO Communications Center Supervisor Certification or ability obtain within one year
• ***SIGN-ON BONUS BEING OFFERED***
• A sign-on bonus of $1500 is being offered for eligible candidates. See eligibility at https://oshr.nc.gov/policies/sign-and-retention-bonus-policy
• *Payout contingent on funding availability*
• This position is located at:
• 4401 Zoo Parkway
• Asheboro, NC 27205
• Minimum Education and Experience
• Minimum Education and Experience High school or General Educational Development (GED) diploma
• AND
• two years of supervisory experience in security of a large facility; or an equivalent combination of training and experience.
• May require the ability to complete emergency medical technician (EMT) training and meet re-certification standards as required.
• Division Description

Benefits

Additional Information

Agency Dept of Natural and Cultural Resources Division Zoological Park Job Classification Title Security Supervisor (S) Position Number 65037841 Grade NC07

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