Lead Product Manager - Agentic Experiences - Bangalore

About the role

Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform. Backed by top Silicon Valley VCs and strategic angel investors Helps enterprises make accurate service decisions in seconds Leverages AI, NLP, LLMs, and structured + unstructured data Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365 Why Join Us: At Neuron7.ai, you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. Industry Challenges Neuron7 Solves Skills Shortage - Loss of tribal knowledge due to workforce attrition Rising Complexity - Products are harder to support than ever Demand for Instant Answers - Customers expect self-service and real-time resolutions Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions. The product team at Neuron7 is new and growing! You'll join a design + product team working to launch Neuron7's next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you'll have the opportunity to have significant impact on both product direction and on the team's practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

Responsibilities

• Own and drive the product roadmap for AI diagnostics
• Improve onboarding & time-to-ROI
• Build self-service diagnostic experiences for end users
• Optimize technician workflows and expert curation tools
• Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
• Partner with customers to gather real-world feedback
• Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
• Track success metrics: Diagnostic accuracy,Case deflection,Technician productivity

Requirements

• 8+ years of Product Management experience
• Experience in AI diagnostics, FSM, CSP, or support automation
• Strong knowledge of: ServiceNow,Salesforce Service Cloud, Microsoft Dynamics / Zendesk
• Exposure to LLMs, AI search, ML systems (plus)
• Strong analytical and data-driven mindset
• Experience working with field service & support teams
• What We Do and Value:
• At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach.
• Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
• Company Perks & Benefits:
• Competitive salary, equity, and spot bonuses.
• Paid sick leave.
• Comprehensive health insurance.
• Paid parental leave.
• Work from our vibrant Bengaluru office.
• Our Commitment to Diversity and Inclusion:
• If you're excited about building innovative backend solutions and want to be part of a forward-thinking team, we'd love to hear from you!

Additional Information

Lead Product Manager - Agent Experience

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