Sr. Account Manager

About the role

The position of Media & Entertainment Sr. Account Manager is responsible for developing and supporting new business relationships within the media and entertainment industry. TransPerfect Media & Entertainment is a division part of the family of companies that form TransPerfect. Leading entertainment organizations trust TransPerfect! We enable our clients to reach new markets globally by connecting with their audiences and providing the best possible customer experience-in any language.

Responsibilities

• Main responsibilities - Accountable for overall Customer Satisfaction, Retention and Growth, working closely with Sales leadership
• Onboarding new customers/programs at a global level
• Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points
• Define, deploy, measure onboarding plan with internal teams & customers
• Define and manage risk mitigation analysis and plan
• Ensure an internal and external technology roadmap is defined and deployed
• Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams
• Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)
• Document account processes & SOPs including pricing, contractual terms, global quality plan
• Define with given stakeholders account strategy to grow revenue, increase profit & client sat + produce improvement & efficiencies plan and innovation roadmap
• Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition
• Audit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models)
• Participate in Client RFPs, RFIs, RFQs
• Lead regular Business Reviews, status calls, etc.
• Ensure compliance with PMO framework
• Be a consultative partner to customers by identifying areas for improvement and solving customer's business problems
• Manage Customer reporting
• Create customer loyalty and advocacy
• Who We Are Looking For:
• Your experience includes:
• 3-5 years of work experience, preferably in sales or customer service in Media/Entertainment
• Minimum Bachelor's degree
• Excellent written and verbal communication skills
• Strong customer service + interpersonal skills
• Highly motivated and goal-oriented
• Effective time management + organizational skills
• Proactive approach to problem solving
• General knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Presentation skills/eye for design
• Where Your Career Is Going:
• End your job search and find your career at TransPerfect #careersNOTjobs.
• Why TransPerfect:
• We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
• TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
• For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.
• Compensation Starting at: $75k
• Benefits: Company benefits - If applicable
• Additional earning

Benefits

Additional Information

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Senior Account + Relationship Manager: MEDIA

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