Export Customer Service Executive (Airfreight)

Responsibilities

• Coordinate with destination and customer for shipping instruction
• Booking of flights with procurement team.
• Arrange shipments collection with customers and Traffic Team
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer's requirements
• Ensure compliance with customer's Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier's invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements

• Minimum Diploma in Logistics / Supply Chain or equivalent
• At least 3 - 4 years of experience in Airfreight and familiar with export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details
• All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
• Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com
• We regret that only shortlisted candidates will be notified
• People Profilers Pte Ltd
• 20 Cecil Street, #08-09 PLUS Building Singapore 049705
• +65 6950 9747
• EA License Number: 02C4944
• Registration Number: R1100011
• EA Personnel: Carlo Antonio Dela Cruz

Additional Information

Industry: Freight Forwarding MNC Environment Permanent role (AWS Guaranteed + Variable Bonus)

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