Patient Navigator

About the role

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location of this position is remote (EST required) with an expected schedule of 3x12s (7:00am - 7:00pm EST) Monday-Wednesday or Wednesday-Friday.

Responsibilities

• The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
• Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
• Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
• Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
• Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals
• What You Bring & How You Qualify
• First and foremost, you're passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
• High-school level education or equivalency
• 2+ years healthcare experience
• Outpatient setting strongly preferred
• Medical Assistant Certification preferred
• Spanish fluency preferred
• What We Offer (Benefits + Perks)
• We provide these additional benefits and perks:
• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer
• What We Live By
• We're guided by our five core values:
• Our Values:
• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward - together.
• We Value Diversity, Equit

Benefits

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