Travel Agent - Flights & Packages (Mandarin-Speaking)

About the role

You'll be handling travel enquiries from start to finish - advising clients, building itineraries, and converting them into confirmed bookings. This is a fast-paced, client-facing role. You need to be responsive, accurate, and confident managing multiple enquiries at the same time.

Responsibilities

• Manage inbound enquiries and convert them into confirmed bookings
• Build customised itineraries across flights, hotels, and tours
• Use Amadeus for pricing, ticketing, and reissues
• Recommend suitable options based on client needs and budget
• Follow up on leads to maximise conversion
• Handle booking changes, cancellations, and client requests
• Communicate with clients via WhatsApp, email, and calls
• Maintain accurate booking records and documentation
• what matters for this role
• Hands-on experience with Amadeus (pricing, ticketing, reissues)
• Able to manage multiple enquiries without delays
• Strong attention to detail - accuracy is critical
• Clear and confident communication with clients
• Comfortable working in a target-driven environment
• Fluent in Mandarin and English (spoken and written)
• working arrangement
• Hybrid
• 5.5 - day work week
• salary & incentives
• Base salary: SGD 3,200 - 4,500 (based on experience)
• Attractive Commission structure tied to sales performance
• Strong performers earn above base consistently
• Travel opportunities
• what you'll get
• Exposure to a wide range of travel enquiries and destinations
• Opportunity to grow into senior consultant roles
• Performance-based earning potential
• A team that values speed, ownership, and results
• important to know before applying
• You will be handling multiple clients at the same time
• Response speed directly impacts performance
• You are expected to take ownership of your enquiries end-to-end
• Accuracy in bookings is essential along with attention to detail
• Please send your CV only to careers@fayyaztravels.com - please do not apply on general email id.

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