IT Specialist III

Responsibilities

• Computer and Network Operations:
• Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Perform log and system management reviews as well as operations and administration on all systems.
• Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.
• Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.
• Communicate with IT management on projects, support and future needs planning both in writing and verbally.
• Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.
• Technical Support:
• Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Provide advanced end user support and guidance to other technical staff on end user issues.
• Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Respond to and document requests for technology assistance via phone, verbal, or e-mail request.
• Diagnose, repair and create documented process for assigned technology issue resolution.
• Research, recommend, install, update, maintain, and retire new hardware and software
• solutions.
• Prioritize problem resolution and daily schedule as work dictates.
• Plan effective preventative maintenance with your peers on all systems.
• Support the collection and administration of hardware and software asset inventory.
• Communicate professionally with all levels of staff.
• Train with vendors to support new technology or enhance knowledge of current technology and
• provide mentorship to staff within the IT organization on technical advances.
• Uphold department service standards and organizational values.
• Security & Other Functions:
• Research, develop and employ security standards and practices on the computing environment and assigned technologies.
• Respond to and report to security issues.
• Apply threat mitigations and update operating systems as security flaws are discovered.
• Maintain patches and apply security updates as necessary
• Solve outstanding security issues through research and management suggested options.
• Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas.
• Maintain technical proficiencies to support current and planned hardware, software and network computing needs.
• Research new technologies, draft recommendations and technology plans and requirements for business needs.
• Effectively utilize project, change and incident management skills and documentation.
• Demonstrate current technological understanding in the execution of duties.
• Perform other duties as assigned.
• Join us and discover why you'll love working at Redwood Credit Union!
• ABOUT REDWOOD CREDIT UNION (RCU):
• Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by

Requirements

• Demonstrate the skills necessary to support the Credit Union's systems utilizing problem solving and troubleshooting techniques.
• A+ and Microsoft Certified Professional (server/desktop) certification
• Network+ certification or demonstrated knowledge in assigned technologies
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of networking, server hardware and software.
• Current knowledge of practices, and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 20% of the time.
• Ability to work Saturdays.
• Ability to work flexible hours and on-call, if needed.

Additional Information

Redwood Credit Union is looking for an IT Specialist III, who will be the technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. This is a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The specialist performs and prioritizes the technology support and administration functions necessary to maintain service.

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