Operations Manager

About the role

Ready to own the engine room? ClearPoint is hiring an Operations Manager on a permanent, full-time basis to own the execution of our business operational function. This is a senior, hands-on role for someone who thrives at the intersection of strategy and execution - someone who sees a gap, fills it, and builds something better in its place. You'll have genuine breadth: facilities and office environment, corporate systems, events and travel, sustainability, corporate policies, Health & Safety, and team leadership. You'll also bring the technical confidence to get hands-on with our technology platforms and drive our ISO 27001 programme when it counts. You'll work closely with the COO and collaborate across the leadership team to keep ClearPoint operationally excellent, secure, and a genuinely great place to work. This isn't a role for someone who waits to be asked. You're proactive, accountable, and AI-native - you reach for automation and smarter ways of working as a first instinct, not an afterthought. If you want meaningful scope, real ownership, and the chance to shape how a high-performing tech consultancy operates, this is your seat. The experience we're looking for Demonstrated experience in an operations management or similar role in a mid small or mid sized company - you've owned a function end-to-end and have the results to show for it. Excellent organisational skills with the ability to manage multiple competing priorities simultaneously without dropping the ball. Strong financial acumen - able to manage budgets, govern SaaS spend, and make cost-based decisions with confidence and evidence. Outstanding communication and stakeholder management skills - equally comfortable in a leadership-level conversation and a practical team huddle. Experience planning and delivering internal events or employee experience programmes. Experience as a system administrator or power user of corporate SaaS platforms - you know your way around and can configure them, not just use them. A solid understanding of information security principles, ideally with hands-on experience contributing to or driving an ISO 27001 programme. Hands-on experience using AI tools in a professional context - you actively use AI in your work, not just in theory, and you're always looking for the next thing to automate. Experience identifying and implementing process automation or efficiency improvements that actually stick.

Responsibilities

• Commercially, you'll own the operations budgets - technology, office, facilities, travel, and more - tracking spend, managing renewals, and making evidence-based recommendations to the COO.
• On the technology and security side, you're the go-to. You'll own ClearPoint's ISO 27001 programme end-to-end: the ISMS, audit cycle, risk register, and security culture. You're also the primary resource for supporting the technology solutions that keep the business running - ensuring staff hav

Additional Information

Operations Manager Auckland A bit about us For over 19 years, ClearPoint has been the trusted technology partner for organisations navigating complex digital transformation. We combine software engineering, AI, data and insights, cloud, and human-centred design to deliver meaningful, lasting outcomes. We work with some of Australasia's most impactful organisations - and we care deeply about the quality of what we build. Our Auckland head office overlooks the Viaduct (5 minutes from Britomart), with co-working access across NZ and Australia. Through innovative thinking, we strive to make a difference for ourselves, our teams, our clients and our community across New Zealand, Australia and the UK. The ClearPoint culture At ClearPoint, we're proud of the culture we've built - collaborative, curious, and high-performing. Our values aren't just words: Respect and Care for People Act with Integrity Earn and Nurture Trust You'll work with sharp, passionate people who take ownership, raise the bar, and genuinely enjoy what they do. Based out of Auckland, you'll be part of a team that invests in your growth and makes space for you to shine.

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