IT Project Manager

About the role

Some project managers love spreadsheets. Some love Gantt charts. Some secretly enjoy chasing stakeholders for updates and somehow getting five different teams to agree on the same thing. If you're nodding along to any of those, we might have found your next role. We're looking for a Project Manager to join First Focus, Australia's #1 rated Managed Service Provider, helping deliver infrastructure, cloud, and technology projects for our clients across Australia. You'll be the person keeping projects moving, clients informed, engineers organised, and stakeholders calm, ideally without requiring a daily sacrifice to the technology gods. About First Focus First Focus has spent more than 15 years helping businesses get more from technology. Today we're over 330 people across Australia, New Zealand, and the Philippines, supporting thousands of users and delivering projects that genuinely make a difference. We're proud to have been recognised as Australia's best Managed Service Provider by Cloudtango for eight consecutive years, but what matters most is how we work. We believe in giving smart people the tools, support, and trust they need to do great work without layers of unnecessary bureaucracy. We're curious, collaborative, and focused on solutions. You can learn more about our values and culture here: https://www.firstfocus.com.au/about-us/ Why This Role? You'll enjoy this role if you like: Running multiple projects without losing sight of the details Building trusted relationships with clients and stakeholders Working across cloud, infrastructure, and modern workplace technologies Having real ownership of project outcomes Improving processes instead of accepting "that's how we've always done it" Using AI and automation to work smarter Being part of a team that values communication and accountability What You'll Be Doing Managing projects from planning through to successful delivery Building project plans, schedules, milestones, and communications plans Running client and stakeholder meetings Keeping projects on time, on budget, and on scope Managing project risks, issues, and dependencies Coordinating internal resources, vendors, and delivery teams Forecasting workloads and helping optimise resource allocation Managing milestone billing and project reporting Monitoring project health and escalating issues when required Supporting continuous improvement and project delivery maturity Leveraging AI and automation tools to improve efficiency and client outcomes Contributing to a high-performing, collaborative team culture What You'll Bring Proven experience managing technology or infrastructure projects Strong stakeholder and client management skills Excellent communication skills, both written and verbal Experience managing project budgets, timelines, and resources Confidence running meetings and presenting project updates Strong organisational and planning skills Commercial awareness and sound decision-making ability Experience working in an MSP, IT services, consulting, or similar environment will be highly regarded A proactive mindset and a habit of solving problems before they become emergencies A genuine interest in improving the way teams work through technology, AI, and automation What Success Looks Like In this role you'll be helping deliver: High project customer satisfaction (NPS) Strong project efficiency and utilisation Consistent on-time project delivery Accurate forecasting and resource planning Healthy project budgets and profitability Clear, proactive communication with clients and stakeholders What's In It For You? Hybrid working arrangements Day shift and weekends off* 25 paid leave days annually HMO from Day 1 plus one dependent (spouse), including dental cover Free Uprise access with 1:1 coaching and wellbeing support "Never Stop Growing" development program 10 paid study days per year Certification exam fees paid (conditions apply) Salary increases for approved certifications (conditions apply) Weekly learning opportunities and ongoing professional development Employee referral program (₱20,000) MVP Award (₱10,000) Loyalty bonuses* End-of-FY celebrations, Christmas parties, and social events Office Locations Ortigas 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City, Metro Manila Alabang 26th Floor, Axis Tower One Building, Filinvest Avenue, Alabang, Muntinlupa Ready to Apply? If you're a Project Manager who enjoys turning complexity into clarity, building strong client relationships, and delivering projects that make a real impact, we'd love to hear from you. First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills. Application Notice We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are hand

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