Manager, Renewals

Requirements

• As a Manager, Renewals, your background will look like:
• Customer Relationship & Renewals Ownership - Proven track record of consistently building customer relationships and successfully owning, driving, and leading the renewals process
• Net Revenue Retention & Expansion - Demonstrated, consistent success tied to net revenue retention and customer account expansion goals
• Relationship Building & Adaptability - Excellent relationship building and renewal engagement skills; self-motivated and history of thriving and leading a team in a rapidly-changing environment
• Team Leadership & Development - Established leadership skills; ability to perform hiring, training, & drive optimum performance of renewal representatives
• Cross-Functional Collaboration - History of having worked cross functionally with sales, customer success, support, marketing, operations, legal and finance to establish plans to achieve renewal targets across the globe
• Sales-Focused Mindset & Value-Based Selling - Proven ability to lead and coach teams away from price-driven conversations and toward value-based selling, including articulating ROI, product impact, and business outcomes to reinforce the customer's decision to renew and expand
• Complex Renewal Cycle Navigation - Proven experience navigating complex, multi-stakeholder renewal cycles with contract values ranging from $50K to $1M+, including managing extended negotiation timelines, multi-year deal structuring, and executive-level engagement to drive deals to close
• High-Complexity Negotiation Leadership - Demonstrated ability to lead and coach renewal teams through high-complexity negotiations, including managing competing priorities across legal, finance, and procurement stakeholders while maintaining strong customer relationships and protecting revenue
• Management Experience - Minimum 3 years management experience (history with renewals a plus)

Benefits

Additional Information

Where you'll work: Remote (Ireland) Sales at GoTo At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and partners. Here, you'll use creative problem-solving and data-driven insights to prospect effectively and match our solutions to each unique need. Join our team, where your ideas and ambition help us better support our customers and shape GoTo's future. Your Day to Day As a Manager, Renewals you would be working on: Team Leadership & Coaching - Lead and develop a team of Renewal Representatives through consistent coaching including 1:1s, deal reviews, and call coaching to help each team member improve performance and sales effectiveness. Renewal Revenue Performance - Drive the team to exceed monthly, quarterly, and annual retention revenue targets while managing the full renewal cycle including pipeline health, deal negotiation, and closing strategies. Forecasting & Performance Management - Monitor sales activity, analyze key performance indicators, and maintain accurate pipeline and forecasting to ensure predictable renewal revenue and accountability across the team. Cross‑Functional Collaboration & Engagement - Partner with teams across sales, marketing, customer care, legal and finance to remove obstacles, improve efficiency, and ensure strong renewal strategies across the region while keeping the team motivated and engaged.

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