Service Manager - TPI

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Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta . Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! Responsibilities - Lead and manage end-to-end Service operations across the TPI region, including field service, technical support, spare parts and service contracts Ensure consistent service quality, compliance and operational effectiveness across all countries Drive continuous improvement initiatives to enhance service efficiency, reliability and customer experience Own and manage the Service P&L for the TPI region, including revenue growth, gross margin, cost control and CAST Lead annual budget planning, forecasting and performance tracking Drive service sales initiatives including upgrades, EOL/EOGS strategies and service contract optimization Be accountable for customer satisfaction across the region and manage key customer escalations Build strong relationships with strategic customers and key stakeholders Act as the primary Service interface for Sales, Projects and other internal functions Lead, coach and develop Service teams across direct and indirect markets Build and maintain a strong, capable Service organization aligned with Elekta standards and matrix structure Drive performance management, capability development and succession planning Promote a strong safety, quality and compliance culture Develop and support distributor service capabilities in indirect markets Ensure distributor performance, compliance and service quality meet Elekta standards Ensure full compliance with Elekta policies, quality standards, HSE requirements and OFAC license rules Ensure all service activities are conducted in line with local regulations and Elekta Code of Conduct Authorities - Manage and approve Service operational budgets and expenses in line with company policies Participate in hiring decisions and organizational planning in accordance with Elekta recruitment processes Approve purchase requisitions within delegated authority limits Initiate and implement actions to improve service profitability, efficiency and cost structure Relevant Knowledge, skills and competencies - Bachelor's degree in Engineering or a related technical discipline Minimum 8-10 years experience in Service, After Sales or Operations roles Proven experience managing multi-country service operations Solid background in service financial management and KPI-driven performance Experience in regulated industries and/or medical technology is an advantage Strong leadership and people management skills Customer-focused mindset with strong escalation management capability Strong analytical and problem-solving skills Ability to identify and develop service revenue opportunities Experience working in matrix and multicultural organizations Excellent communication and stakeholder management skills Fluent in English; additional regional languages are an advantage Additional local information or n/a Regular travel across Turkey, Pakistan and Iran required

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