Sales Operations & AI Strategy Manager

About the role

We are looking for a forward-thinking, hands-on Manager of Sales Operations to modernize the engine room of our sales organization. While this role oversees the Sales Operations function, your primary mission will be to evolve our "lead-to-quote" journey from a manual workflow into an AI-augmented, frictionless, and highly scalable ecosystem. The ideal candidate is a Salesforce power user who isn't just comfortable with a clean spreadsheet, but is passionate about leveraging machine learning and automation to eliminate administrative drag. You will bridge the gap between traditional operations and the future of AI-driven sales, providing the executive team with predictive insights to steer our growth.

Responsibilities

• AI Implementation & Automation: Evaluate and deploy AI tools to automate routine tasks within the sales lifecycle, such as automated lead scoring, AI-assisted deal triaging, and generative contract summaries for the legal and finance teams.
• Intelligent Process Optimization: Re-architect the end-to-end sales lifecycle-from lead routing and CPQ to revenue recognition-by identifying bottlenecks that can be solved through intelligent automation and workflow triggers.
• Predictive Strategic Insights: Move beyond historical reporting. Use AI-driven analytics to enhance sales forecasting accuracy, identify "at-risk" pipeline deals, and deliver proactive performance metrics to drive executive decision-making.
• Next-Gen Systems Management: Own the roadmap for Salesforce CRM and integrated AI sales tools. Ensure our tech stack isn't just a database, but a proactive assistant that enhances sales productivity.
• Cross-Functional Synergy: Act as the strategic lead between Sales, Finance, and Legal to ensure AI-driven processes remain compliant, ethically sound, and aligned with our broader go-to-market strategies.
• Change Management: Lead the transition from manual operations to automated workflows, providing the training and documentation necessary to ensure high adoption of new AI tools across the organization.

Requirements

• Experience: 5+ years in Sales Operations, Revenue Operations, or Finance, with a demonstrable track record of implementing automation or AI-driven process improvements.
• SaaS & Data Expertise: Deep understanding of the SaaS business model (ARR, consumption, churn) coupled with an understanding of how data quality impacts AI model effectiveness.
• Technical Proficiency: Advanced knowledge of Salesforce CRM and Salesforce CPQ is required. Familiarity with AI integration platforms, Snowflake, or BI tools (Tableau, Looker) is a significant advantage.
• Operational Innovation: Proven track record of reducing "Lead-to-Cash" cycle times through technology and eliminating manual data entry/errors.
• Education: Bachelor's degree in Business, Finance, Data Science, or a related field.
• A Builder: You aren't just a maintainer of the status quo; you enjoy building systems from the ground up. You have a "product manager" mindset toward internal tools, constantly iterating to create a more robust and scalable infrastructure.
• An "Architect": You build scalable, automated systems that prevent issues from occurring in the first place.
• AI-Fluent: You stay ahead of the curve on generative AI and machine learning trends, specifically how they apply to CRM efficiency and sales productivity.
• Data Purist: You understand that "garbage in equals garbage out" and maintain a high bar for data integrity to ensure AI outputs are reliable.
• Strategic Problem Solver: You thrive on finding the most efficient path between two points and aren't afraid to disrupt the status quo to get there.
• Note to Candidates: This is a high-impact role designed for someone who wants to define the future of Sales Ops. If you are excited about moving beyond manual management and into the era of the "Autonomous Sales Org," we want to hear from
• you.
• Pay Range (OTE Pay) : $104,000 - $148,000
• Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
• Method of Application : Apply online.
• Application Window : The application window is expected to close at least 7 days from the posting date. The application was posted on 06/12/2026
• Benefits and perks listed above may vary based

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