Technical Consulting Technical Leader

Responsibilities

• Lead 2nd and 3rd Tier troubleshooting for broad network topologies involving mixed media protocols, specifically focusing on Cisco Switching, Routing, and Security solutions.
• You will be the primary escalation point for urgent customer issues, managing high-pressure "Situation Rooms" and catastrophic outages to rapid resolution.
• Drive systemic product and service improvements by translating complex technical challenges into actionable feedback for Cisco Engineering and delivery teams.
• Develop and scale intellectual capital, including automation assets, AI tools, and technical documentation, to optimize global service delivery and knowledge sharing.
• Foster a culture of continuous improvement by mentoring Technical Consulting Engineers (TCEs) and leading technical community initiatives such as training and hackathons.

Requirements

• Bachelor's degree with 10+ years of experience in technical consulting within Large Enterprise or Public Sector environments.
• Experience in Cisco Security Technologies like Firewall, VPN, AAA and Firepower, Cisco ASA, ISE with expertise in trouble shooting difficult Security issues.
• Expert-level technical certification (e.g., CCIE) or equivalent relevant industry-recognized certification.
• Solid experience in a lead technical role managing high-impact escalations and cross-functional initiatives.
• Demonstrated experience in creating technical documentation, training content, or automation assets (e.g., scripts or digital signatures).
• Deep expertise across multiple Cisco technology domains, specifically the intersection of Networking and Security.
• Demonstrable ability to mentor, coach, and develop technical talent, fostering a collaborative and high-performing team environment.
• Experience demonstrating AI and machine learning tools to automate support workflows and enhance knowledge management.
• Strong executive presence with the ability to influence decision-making and advocate for customer needs to senior leadership and Engineering.
• Bilingual fluency (Canadian French & English) is highly desired.
• Why Cisco?
• We are Cisco, and our power starts with you.
• Messa

Additional Information

The application window is expected to close on: 06/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . *** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance*** Location requirement: Live in Ottawa, Canada or willing to re-locate. MEET THE TEAM Join Cisco Canada's Public Sector Canadian Secure Technical Services (CSTS) team! We are a group of technical consultants dedicated to safeguarding and optimizing the digital infrastructure of Canada's most critical government and public institutions. We operate in a high-stakes environment where security and reliability are paramount. Our team doesn't just solve problems; we act as strategic partners to our customers, using deep architectural expertise and latest AI to ensure the stability of national-level services.

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