Product Manager - Workforce Management

Requirements

• 2-4 years of product management, business analysis, or equivalent hands-on experience (implementation consultant, scrum master, support specialist, etc.).
• Working in agile/scrum environments; Jira tools or equivalent
• Demonstrated ability to write clear, well-structured user stories and acceptance criteria coupled with strong verbal communication skills
• Bachelor's degree in business or computer science, or equivalent practical experience

Additional Information

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs - all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. The Product Manager, Workforce Management, will take hands-on ownership of our workforce management (WFM) solution's squad operations - including owning the day-to-day execution, backlog quality, and delivery velocity. As you grow, you will increasingly carry the product delivery engine on a day-to-day basis. As your product knowledge grows, you will be the go-to subject-matter resource and become more customer engaged. This is a high-growth, high-visibility role reporting directly to the Group Product Manager. Previous product managers who have thrived in this role did not arrive as WFM or private security experts. They succeeded because of their tenacity, their collaborative spirit, their willingness to read documentation, experiment hands-on with the software, and their genuine excitement about growingwith the product. Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace. Benefits We Offer - Hybrid and flexible work model - Three weeks of vacation starting in your first year - Paid sick days & family obligation days - Comprehensive health & dental coverage from Day 1 - 24/7 telemedicine access - Mental health & wellness support - Life insurance, AD&D, long term‑ disability & critical illness coverage - RRSP & DPSP with employer matching - Employee referral bonus - Paid volunteer day & recognition programs #LI-Hybrid At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

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