Support Associate - Part Time

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Job Summary At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk's merchandise and has an awareness of industry technology. Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. Job Functions - Proactively greeting and engaging customers warmly and with a smile - Supporting the store to meet or exceed its customer service goals - Handling each customer transaction in a professional and friendly manner - Thanking each customer by name following a purchase - Offering assistance to the customer proactively and without prompt - Using suggestive selling techniques with all customers - Meeting or exceeding solicitation goal for Belk credit Rewards program - Meeting or exceeding Clienteling goals, where applicable - Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com - Using Mobile Devices to complete a sale (where applicable) - Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience - Using the Belk App and informing customers about the Belk App to enhance their shopping experience - Using the Belk website to look up merchandise and complete in-store orders for customers - Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks - Maintaining Belk professional dress standards and appearance - Maintaining floor and stock areas consistent with store standards - Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department - Following the ROCC the Dock process - Ensuring timely set-up including signage for promotional events - Following procedures for all systems including counts, markdowns, re-tickets and inventory control - Complying with store policies including, but not limited to those concerning attendance and tardiness - Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager - Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager Education / Experience Requirements: Minimum Education & Experience: - No education requirement - Experience in retail preferred Knowledge / Skills Requirements: Knowledge & Skills - Excellent communication skills - Ability to use and learn industry technology preferred Physical Requirements: Physical - Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment. - Hand manipulation to remove sensor tags - Ability to push / pull 100-500 pounds when moving stock carts - Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

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