Skip to main content
Back to jobs

Associate Director, Sales & Relationship Management

External
spgi logoSpgi · Toronto, Canada
Full-timeOn-site1w ago
CRMLeadership
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

Grade Level (for internal use): 11 The Team: The S&P Global Ratings Commercial Team is responsible for optimizing relationships and commercial outcomes with a broad set of issuer clients. We are a collaborative team that develops solutions to help clients navigate complex capital markets challenges. The team is focused on relationship management and business development and values intellectual curiosity, strategic thinking, and high‑quality client engagement. We leverage proprietary data, cutting‑edge technology, and deep analytical expertise to deliver exceptional service and solutions. The Impact: This role supports the management and growth of a defined portfolio of issuer clients, contributing to revenue retention and new commercial opportunities. The Associate Director strengthens client relationships, executes commercial operations, and supports adoption of new tools and data‑driven approaches that enhance client engagement. Y ou will be responsible for specific client coverage within your assigned portfolio, ensuring deep relationship management and driving AI adoption initiatives that enhance our service delivery.

Responsibilities

  • Serve as the day‑to‑day commercial point of contact for an assigned portfolio, delivering consistent, high‑quality client service with dedicated focus on specific client coverage strategies
  • Support revenue retention and growth by articulating S&P Global Ratings' value proposition, identifying opportunities, and executing proactive outreach and business development while maintaining deep relationship management practices
  • Partner with senior team members on commercial discussions and operational execution
  • Identify cross‑sell opportunities by understanding client needs and leveraging market and transaction insights
  • Lead AI adoption initiatives by identifying practical use cases, supporting pilots with product and analytics teams, and driving implementation of innovative solutions that enhance client engagement
  • Maintain strong working knowledge of Ratings products, processes, and use cases to support informed client conversations
  • Track and manage opportunities in CRM systems with accurate data, timely follow‑up, and operational discipline
  • Monitor client activity, market developments, and transaction flow to surface potential commercial opportunities
  • Collaborate across internal teams to ensure coordinated client coverage and adherence to regulatory and commercial separation requirements
  • Assist with the preparation of client materials, account plans, and internal reporting
  • All employees are required to work from the office a minimum of 2 days per week

Requirements

  • Basic Required Qualifications:
  • An S&P Global employee at this level would typically have 4 - 7 years of experience in sales, relationship management, or client service within a financial services environment
  • Bachelor's degree (Finance, Economics, or related field)
  • Strong track record in relationship management with demonstrated ability to build and maintain client relationships
  • Strong understanding of capital markets, corporate finance, and credit fundamentals
  • Demonstrated learning agility and ability to quickly absorb new products, services, and use cases
  • Strong interpersonal and communication skills, with the ability to convey complex information and build client credibility across different audiences and levels
  • Organized, proactive, and able to manage multiple priorities with strong attention to detail and CRM discipline while delivering high-quality work consistently
  • Ability to work with incomplete or conflicting data and identify solutions in non-routine situations
  • Demonstrated ability to bounce back from setbacks, remain positive and focused, even in the face of challenges and obstacles
  • We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.
  • Additional Preferred Qualifications:
  • Prior exposure to credit ratings, fixed income, or issuer‑focused client coverage
  • Experience working with cross‑functional teams to deploy commercial solutions
  • Demonstrated ability to analyze market trends and translate insights into action
  • CFA, MBA, or Masters of Finance
  • Compensation/Benefits Information:

Benefits

Work directly with CFOs, Treasurers, Heads of Investor Relations, and other capital markets executives from some of Canada's largest companiesBuild familiarity with assigned accounts and client business models to support effective day‑to‑day coverageDevelop a deep understanding of the ratings business and the broader S&P Global ecosystemGrow within an organization that combines high performance with strong peer relationships and accessible leadershipGain exposure to strategic commercial decision‑making while operating with increasing autonomy as you develop in the role

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at spgi? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect