Software Engineer, Test & Infrastructure II (Bilingual Spanish)

About the role

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times, when someone calls a customer support hotline, Vail is routing or interacting with that call. We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including: Multiple medical, dental, and vision plan options Company-paid life insurance, short and long-term disability 401(k) savings plan with company match (50% on first 6% of employee contribution) 35 days total annual PTO Annual Bonus Program Paid maternity and paternity leave Relocation allowance Employee referral bonus Gym membership Technical and Professional Development stipend We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts. Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees with the flexibility to collaborate with team members based on business needs.

Requirements

• As a Software Engineer, Test & Infrastructure II, you will be doing both English and Spanish QA testing of call flows and writing automated test cases.
• Please note: to be considered for this position, you must be fluent in English and Spanish.
• Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience
• Experience: Typically, 2-5 years in software development, test automation, or QA infrastructure engineering.
• Programming Skills : Strong proficiency in one or more of Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript
• Frameworks & Tools: Experience with JUnit, TestNG, PyTest, RSpec, Cucumber, or equivalent automation frameworks.
• CI/CD & Containers: Working experience with Jenkins (or similar), Docker, and basic Kubernetes workflow (jobs, pods, Helm charts).
• Systems Knowledge: Familiarity with distributed architectures, API testing, and network-level debugging.
• Telecom/Media (Preferred): Exposure to SIP/SDP/RTP, WebRTC, or similar signaling and media systems.
• Databases: Solid understanding of SQL and NoSQL databases for data-driven testing.
• Analytical Skills : Strong problem-solving mindset, able to triage and isolate issues across multiple layers of the stack.
• Collaboration: Experience in Agile environments; comfortable contributing to cross-functional sprint work, code reviews, and retrospectives.

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