Volunteer and Foster Program Supervisor

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Location: New York City (Onsite) - Please note we are temporarily in Bushwick during renovation of our permanent Soho location. Once renovations are completed later this fall, we will resume working out of our location in Soho. Hiring Range: This position's hiring range is anticipated to be $58,656 - $70,000 annually, depending on experience, plus great benefits! Schedule: The schedule for this role is tentatively set for Tuesday - Saturday. Position Summary: Volunteer and Foster Program Supervisors are responsible for the daily functions and growth of foster and volunteer programming as well as the strategic expansion and engagement of both the foster and volunteer teams working at the direction of their managers. Supervisors act with urgency to accomplish important objectives and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. They may receive intensive assignments in a particular program, based on organizational needs. Culture Statement and Responsibility : We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. Essential Duties and Responsibilities: Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team. Identify foster and volunteer recruitment, engagement and retention opportunities to help expand Best Friends lifesaving capacity; introduce, recruit, and engage with local organizations, individuals, and stakeholders to develop and maintain mutually beneficial relationships; implement Best Friends engagement and advocacy strategies; support strategies through communications, events/meetings, social media or other methods. Work with manager to routinely evaluate onsite animal capacity and determine lifesaving needs for shelter partners identified as a priority: develop, and improve program efficiency to increase placement opportunities through foster relationships to meet those needs, routinely audit length of stay trends in onsite animal population and work with foster team to expedite placement for long-stay animals. Develop and implement recruitment and retention strategies for both foster and pet adoption center volunteers, ensuring alignment with organizational goals related to the constituent journey and sustained engagement with Best Friends' mission Assist or oversee the creation of engaging content for social media platforms, to include creation and/or editing of written, video, and photo content. Work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center. Represent Best Friends in media relations when requested and ensure to maintain Best Friends' voice across all communications. Develop a detailed knowledge of Best Friends' programs to speak knowledgably about and best match both the animal and client's (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service. Assist other teams in providing basic care such as feeding, cleaning, walking, and medicating animals housed or transported within Best Friends' vehicles, buildings, or facilities; follow all policies and local standard operating procedures when completing daily functions to ensure health and safety standards are upheld. Provide support, training, and performance feedback; participate in performance conversations; support hiring and onboarding; ensure teams meet expectations for Best Friends' program requirements and procedures; support teams so that each person achieves their fullest potential as contributors to Best Friends' mission and goals. Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping. Lea

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