Senior Salesforce Platform Architect

Responsibilities

• Architecture Strategy & Governance
• Own end-to-end architecture across Salesforce and engagement platform domains
• Define and enforce architecture standards, design patterns, and reference architectures
• Establish governance processes including architecture reviews and design authority
• Ensure alignment with enterprise architecture, security, and compliance standards
• Multi-Cloud & Integration Architecture
• Design and govern integration patterns across Salesforce, AWS, Azure, and SaaS platforms
• Define API-led and event-driven architectures for real-time and asynchronous processing
• Ensure scalability, resiliency, and observability of integrations
• Oversee orchestration of omni-channel engagement flows across Salesforce, telephony, and external platforms
• Solution Design & Delivery
• T ranslate complex business requirements into scalable, maintainable architecture solutions
• Provide architectural leadership across the full delivery lifecycle
• Guide decisions on configuration vs customization vs externalization
• Ensure optimal use of platform capabilities while minimizing technical debt
• Data & AI Governance
• Define and enforce data architecture, data lifecycle, and governance practices
• Ensure compliance with data privacy, security, and regulatory requirements
• Govern AI-enabled capabilities, ensuring auditability, transparency, and proper data usage
• Establish standards for data protection, masking, and access contro l
• Platform Standardization & Optimizatio n
• Drive reuse of capabilities across programs and reduce duplication
• Establish common integration patterns and shared services
• Improve delivery predictability, scalability, and long-term maintainabili ty
• Leadership & Stakeholder Engagement
• Act as the technical authority across multiple programs and delivery teams
• Partner with engineering, product, operations, and business stakeholders
• Mentor architects, developers, and platform engineers
• Influence technical and business decision-making at all levels
• Risk, Security & Compliance
• Identify architectural risks, trade-offs, and constraints early in the lifecycle
• Ensure secure design across platforms, including API security and identity management
• Align solutions with enterprise security standards (RBAC, SSO, encryption, auditability )
• S upport compliance in regulated healthcare and life sciences environments
• Required Qualifications
• 8-12+ years of experience in Salesforce architecture and enterprise platform design
• Deep expertise in Salesforce Servic

Benefits

Additional Information

Senior Salesforce Platform Architect Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know: Why Syneos Health - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life. - We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Platform Scope & Environment This role operates within a modern omni-channel engagement platform that includes: Salesforce Service Cloud, Health Cloud , Experience Cloud, and Field Service Health Cloud capabilities including patient data models, care plans, and program enrollment workflows Amazon Connect (Salesforce Voice), AWS Lambda, and Amazon Lex AI capabilities including Salesforce Einstein and interaction analytics platforms Customer feedback and Voice of Customer platforms (e.g., Hive CFM) Workforce management platforms (e.g., Playvox ) Integration with enterprise data platforms (e.g., Azure Data Lake) The platform supports voice, SMS, email, and video interactions, and integrates real-time and batch data flows across multiple systems.

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