Strategic Sales Executive

Responsibilities

• Strategic Opportunity Identification: Proactively research and identify new project opportunities, focusing on decision-makers within the Legal and Financial sectors who require optimized workflow solutions.
• Consultative Discovery: Lead client discovery meetings to identify revenue opportunities and recommend how integrated labor and technology can solve specific operational pain points.
• Hybrid Solution Design: Develop thorough business plans for each account that leverage the organization's full range of staffing and AI-driven solutions to meet strategic goals.
• Effective Proposal Management: Prepare clear, technical, and persuasive written proposals and quotations that articulate the ROI of a tech-enabled BPO model.
• Modernization Advocacy: Recommend additional services by highlighting the advantages of technology-enhanced workflows , ensuring clients remain competitive through increased productivity.
• Internal Collaboration: Partner with internal delivery and technology resources to ensure targeted deliverables are executed seamlessly and meet client expectations.
• Client Relationship Management: Establish ongoing rapport with potential and existing customers to ensure extraordinary service and a high sales-to-client retention ratio.
• Sales Operations: Maintain accurate forecasting and system records within Salesforce.com to track the growth of the vertical pipeline.
• Professional Development: Continuously evolve sales skills and knowledge of the organization's evolving AI and product suites to remain a subject matter expert in the BPO space
• Performs other related duties and participates in special projects as assigned.
• Bachelors Degree preferred
• 5+ years' experience navigating large-scale BPO deals in the Legal or Financial Services vertical; Experience in these specific verticals is required
• Travel requirement up to 30% (RRD/WL & customer sites)
• An exceptional level of business acumen, motivation, competitiveness, customer-driven focus, time management, and multitasking.
• Able to compile, analyze, and interpret results of data gathering.
• Must be good at identifying general trends and patterns that may need to be addressed by management.
• Clear knowledge of the selling cycle with the ability to make cold calls on a daily basis
• Strong interpersonal skills; requires good communication skills, both verbal and written.
• Able to communicate effectively with diverse groups of people when completing work assignments.
• Desire to be a continuous learner of RRD's products & services
• Able to demonstrate good problem-solving skills and appropriately apply proven solutions.
• Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
• Able to apply general functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools to complete work assignments.
• Salesforce.com knowledge and usage preferred
• Valid Driver's License
• Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
• Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
• We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

Benefits

Additional Information

Role Summary: Strategic Sales Executive (Tech-Enabled BPO) Sells the organization's integrated Business Process Outsourcing (BPO) solutions within the Legal and/or Financial Services verticals. This role focuses on delivering a comprehensive "hybrid" solution that combines specialized labor with AI and emerging technology to drive operational and creative efficiency. You will develop revenue through the identification of high-value leads, executive-level outreach, and the establishment of long-term, rapport-based partnerships. You are accountable for meeting sales targets by positioning our tech-augmented labor stacks as essential infrastructure for productivity and growth in high-compliance markets.

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