Digital Project Manager

About the role

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

Responsibilities

• Who We Are Looking For:
• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
• Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
• Use computer assisted translation tools whenever possible to maximize consistency and profitability
• Use appropriate reference materials/glossaries as needed to maximize consistency and quality
• Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
• Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
• Effectively assess Keyword Research and Content Optimization projects and be able to provide quality checks to ensure keywords are appropriate for a given project's URL list.
• Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
• Return completed projects to Account Executives/Client Services/delivery platform on time or early
• Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
• Establish and maintain working relationships with contract linguists located around the world - Consistently give both positive and negative feedback
• File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
• Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
• Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current events, business trends and industry leaders
• Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect's commitment to continual improvement - Provide assistance to others when able and as needed
• Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
• Required Skills & Experience:
• Excellent communication skills (both written and verbal) in English
• Ability to effectively multitask in order to simultaneously execute multiple projects
• Exceptional problem solving/critical thinking skills
• Ability to maintain professionalism in all situations, especially under pressure and tight deadlines
• Ability to effectively communicate and collaborate well with various teams to improve work quality and team productivity
• Experience and Qualifications:
• 2+ years' experience as a project coordinator or project manager
• Minimum bachelor's degree or its equivalent
• Desired Skills & Experience:
• Prior translation industry experience
• Fluency in a foreign language
• Experience working with Excel
• Experience working with SEMRush and Google Ad Words a plus
• Why TransPerfect:
• For more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not

Additional Information

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. DIGITAL PROJECT MANAGER

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